Refund Policy

AceJet's offerings are service-based, so conventional product returns are not applicable.

Refund Requests

Refund requests may be considered by management on a case-by-case basis, taking into account the service, circumstances, commitments already made and any applicable booking or service terms.

How to Request a Review

Please contact info@acejet.co.za with the relevant booking or service details. Management will review the request and communicate the outcome.

Specific Service Terms

Particular charter, FBO or other aviation services may also be subject to specific quotation, booking, cancellation or contractual terms. Where applicable, those specific terms form part of the relevant service arrangement.